Help & support
A question, a problem, an idea? We read everything.
Need help right now?
If you are in distress or having dark thoughts, you are not alone. These lines are free:
- United States and Canada988Suicide & Crisis Lifeline, call or text, 24/7.
- United Kingdom and Ireland116 123Samaritans, 24/7.
- France3114National suicide prevention line, 24/7.
- Poland116 123Helpline for people in emotional crisis.
In immediate danger, call 911 in the United States and Canada, or 112 everywhere else.
Elsewhere in the world: findahelpline.com.
Serdi does not replace a health professional.
Write to us
Write to us at [email protected]. We answer in English, French or Polish, usually within 2 working days.
Questions
I changed phones. Do I lose my journey?
Your data lives on your phone, with no account. It follows if you transfer your iPhone or restore its backup. Your subscription always comes back with “Restore purchases”.
How do I restore 
?
In the app: Premium screen or Settings, “Restore purchases”, with the same Apple Account.
How do I cancel my subscription?
iPhone Settings, your name, Subscriptions, Serdi. You keep Premium until the end of the paid period.
I slipped and texted them. Do I start from zero?
The counter restarts, but your history stays, and so do your badges (except in challenge mode). A relapse does not erase how far you came.
I don’t get Bobo’s reminders.
Check that Serdi’s notifications are allowed in the iPhone’s Settings, then pick the reminder time in the app’s Settings.
How do I erase everything?
The app’s Settings, “Delete my data”. It is permanent.